Fax

What you can do

• Drag a PDF, type a number, send

  Open Fax from the launcher or sidebar. Drop a PDF onto the dashed-border picker (or click to browse), type the destination as a Canadian or US fax number, optionally add a cover sheet, hit Send. The platform routes the fax through a carrier-grade fax provider; you get a Job reference back immediately and live status updates as the carrier transmits.

• Pay-as-you-go via Store credits

  One Store credit per ten transmitted pages, rounded up. A three-page fax costs one credit; an eleven-page fax costs two; the cover sheet counts as a page. Billing is metered against actual transmitted pages reported by the carrier, debited only when the carrier confirms successful delivery. Failed faxes (busy, no-answer, bad line) cost nothing. No subscription, no monthly minimum, no commitment beyond what you spend.

• Optional cover sheet with your return reference

  Add a one-page cover sheet to any outbound fax. It carries your firm name, the recipient name and subject, an optional note, the shared platform fax number, your tenant return reference (a stable identifier like TN100107), and a QR code encoding the same return reference. The QR is the routing token: reply faxes printed with it auto-route back into your Incoming Faxes Transfer Room once you turn receiving on.

• Inbound auto-routing via QR cover sheet

  Turn on receiving under Fax → Settings (a versioned privacy disclosure surfaces on first opt-in). Replies to the shared platform fax number that print your tenant return reference, encoded as a QR on the cover sheet, route automatically into your Incoming Faxes Transfer Room. The room lazy-creates on the first inbound and stays as the canonical inbox from there. Faxes whose cover page cannot be decoded fall back to a SaaS-admin review queue and are never auto-delivered.

• Canadian + US destinations

  Validated E.164 entry: type +1 followed by the area code and number, or paste any commonly-formatted Canadian or US fax number and the validator normalizes it. International destinations are out of scope in v1 — the destination validator rejects anything outside Canada and the US.

• Live status + sent log

  Watch your fax move Queued → Sending → Delivered (or Failed, with the carrier's reason). Sent Faxes lists every fax you've sent with destination (last-4 redacted in logs), page count, status, points charged, and timestamps in your tenant timezone. Settled-credit timestamps line up with the Store activity Faxes tab so you can reconcile against your wallet at any time.

• Pre-flight caps protect against runaway costs

  Per-fax page cap: 50. Per-tenant rolling 24-hour cap: 10 faxes. Wallet balance check before send; if you're short on credits the Send button blocks with a one-click path to top up the Store. Caps protect against runaway provider bills (a stuck loop, an accidental mass-send) without limiting normal professional use.

• Signed, encrypted-in-transit carrier path

  Outbound faxes transit Telnyx LLC (telnyx.com), a US-based programmable-fax provider acting as our sub-processor for this surface. Telnyx encrypts the fax media in transit and over their private T.38 network to the public telephone network. We have a signed data-processing agreement with Telnyx; fax media and metadata are deleted from Telnyx immediately after each send. Webhook callbacks from Telnyx are Ed25519-signed; we verify every callback before debiting your wallet.

• PSTN transmission is unencrypted, by design

  The public switched telephone network (PSTN) does not encrypt fax transport. Every fax provider, including ours, hands the call off to the same shared infrastructure. Confidentiality of an in-flight fax depends on the receiving machine and the people who physically have access to it. We disclose this in a versioned consent screen tenants acknowledge before their first send.

• Source PDFs deleted post-send

  Source PDFs that tenants upload for outbound sends transit our fax-source-temp storage bucket in plaintext for the duration of the send (typically seconds; orphans are swept hourly by a cron). Outbound bytes never persist past the send.

• Bilingual EN + Quebec French

  Every Fax surface — compose, sent log, settings, consent modal, status labels — is fully bilingual. Set your French preference in Profile and every fax-related email + dashboard string switches.