Support
Questions about RCIC App, whether you already use it or are still deciding? Reach a real person on our team. You do not need an account to contact us.
Email our support team
Write to us and a member of our team will reply. This mailbox is monitored during Canadian business hours.
We aim to respond within 2 business days. Urgent issues affecting a live client matter are prioritised.
What to include
You will get a faster answer if your first message includes these. Please do not send client documents or personal information about a client by email.
- The email address your account uses, if you already have one.
- Which part of the platform you were in, such as Bookings, Service Agreements, or Transfer Room.
- What you expected to happen and what happened instead.
- A screenshot, if the problem is something you can see on screen.
Already have an account?
Signed-in users have more help available inside the platform: a searchable FAQ covering every module, an AI help assistant that answers questions about how the platform works, and a form that reports an issue to us with your account context already attached.
Documentation
The user manual is public and covers every module, including how to connect and remove integrations such as video conferencing and calendars.
Reporting a security issue
If you believe you have found a vulnerability, please write to us before disclosing it publicly. Details are on our security page.